Marram - How does it work?

How does it Work?

There are three ways to make a holiday home booking:

booking a current vacancy
applying through the ballot
take advantage of a promotional offer

Current vacancies

Holiday homes are available to be booked several months in advance of a tenancy. All homes available to be booked can be found using the current vacancy search.

Homes are generally available for whole weeks (Saturday to Saturday), but a limited number are set aside as short stay holiday homes and can be booked six months prior to tenancy and for any number of days (1-6 nights or even longer if required). Bookings can be for up to 4 weeks.

Some holiday homes are only available through the ballot process (those in the high demand times around the Christmas holidays, Easter and school holidays).

The ballot

A ballot is one way to allocate homes in high demand periods. Ballots are run at approximately two months prior to a period that is allocated to be included in the ballot. See the Ballot schedule for future ballot dates.

Ballots may be entered by completing a ballot form or completing a ballot request online. The ballot is drawn and you will be notified of your success or failure shortly after. If successful you will have to confirm that you want the booking within the time specified on the confirmation e-mail / letter or you will forfeit the booking.

You can either pay by credit card at the time of confirmation, or ask for an invoice to be sent to you. The invoice will contain a last payment date. Please ensure that payment is made before this date as bookings that are unpaid for will be released back into the system and will be available for others to book.

Methods of Payment

You can pay for your holiday in the following ways:

Credit card - (Mastercard and Visa only) - online or over the phone
Loaded prepaid Visa card - you can use your preloaded funds (loaded via Internet banking, automatic payment or at your local Post Shop) to pay for your holiday as well as for goods and services in New Zealand, overseas and online - giving you access to more than 29 million Visa retailers and over 1 million ATMs worldwide. It's like a credit card but you don't go into debt as you only spend what you load
Billpay - take your invoice to your nearest Post Shop and pay over the counter. This option is NOT available for online bookings.

Types of holiday homes available

Marram offers different holiday homes to match the requirements of your holiday needs. Different charges apply to each type of holiday home and vary by season.

Standard weekly rentals
Standard short stay units
Flexible short stay units
Pet friendly units

See our Prices page for full details of location and seasonal pricing as well as our cancellation charges.

Tenancy Terms and Conditions

Marram holiday “homes” are available to members of the Marram community on the terms and conditions as set out below. For the purpose of these terms and conditions, Marram Community Trust is referred to as “Marram” throughout and “you” refers to the person who is a member of the Marram community and who has booked and paid for the usage of a Marram Holiday “home”.

• The homes are suitable for four people and six adults is generally the accepted maximum (the “occupiers”), except where otherwise stated at the time of booking and in the tenancy confirmation papers.
• You must be resident in the home throughout the term of the occupancy.
• Homes must not be sub-let to any other person(s). If this occurs, Marram reserves the right to charge you a fine of up to $5,000.00 for breach of contract.
• The putting up of tents and/or parking of caravans is not permitted on any of the ‘homes’ sites.
• The home’s premises must be left in a clean and tidy condition. Marram reserves the right to charge you for the cost of cleaning a home left in an untidy or unclean state.
• Children must be under supervision at all times on Marram property.
• Parties and large gatherings are not permitted under any circumstances.
• Marram accepts no responsibility for personal injury/death to any person occupying/visiting the home.
• Marram takes no responsibility for your vehicle and/or the personal effects or those of visitors during the period of tenancy and not covered by Marram’s insurance policy.
• Marram reserves the right to charge you or your visitors for any wilful and preventable damage to the home, its property or equipment during your tenancy.
• You are responsible for any occupier’s or visitor’s property during the term of occupancy - Marram does not assume any responsibility for loss or damage to occupier’s or visitor’s property that falls outside its insurance policy.
• Marram or its nominated representative reserves the right to visit the home at any reasonable time to confirm that the home is being used as detailed in these conditions.
• Marram or its nominated representative reserves the right to evict any person(s) whom it believes are not entitled to use the homes or any person(s), including you, who is(are) breaching the conditions of use of the homes.
• Disrespect shown to any Marram nominated representatives is not tolerated. This may result in you being banned from future use of Marram homes.
• Marram is under no obligation to provide alternative accommodation in the result of the home being untenable due to unforeseen circumstances.
• In the event of a double booking, Marram will do its best to ensure that both parties are placed in Marram accommodation. If this is not possible, Marram reserves the right to offer a home at another available date.
• In the event of an unforeseen requirement to make repairs during your tenancy, Marram will do its best to ensure that you are placed in an alternative Marram home. If this is not possible, Marram reserves the right to offer a home at another date.
• Cancellation fees apply.

Arrival/Departure
Check in time is 2 pm. and check out time is 11am. If you have booked a cleaner, check out time is 10 am. These times must be adhered to.

Animals
No animals are allowed on the holiday home premises or inside the holiday home with the exception of designated Pet Friendly holiday homes with their appropriate terms and conditions. Marram reserves the right to evict any person(s) who breach(s) this condition.

Smoking
All homes are non-smoking (please be considerate when smoking outside). Marram reserves the right to evict any person(s) who breach this condition.

Please consider:
• Water is a precious resource especially in our ‘off the beaten track’ and beach homes and during peak summer. Please conserve water.
• Your neighbours.
• That you are only provided with one parking space per holiday home.
• Replacing any broken items before you leave, e.g. glasses/plates etc.

Indemnity
You undertake to indemnify Marram Community Trust against all actions, proceedings, damages, costs, claims, demands, payments, losses and expenses (including legal expenses) that it pays, suffers, incurs or sustains as a result of your tenancy or your breach of any of these terms and conditions.

Please note
The above terms and conditions came into effect on 12 December 2008 replacing previous terms and conditions.

Short stay units - Normal tenancy conditions will change to reflect this enhanced service:

- Bookings become available six months before the required start date.
- Cancellation fees apply to all cancelled bookings.

Pet Friendly Units - Changes to normal tenancy rules are: