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Marram - How to guides

Marram help guides are available for downloading on the following processes. Logging in to Marram online, entering ballots, submitting healthcare requests, booking a holiday home. If you need help, feel free to call the Marram team on 04 801 2920.


Contributors - Employees of Affiliated Organisations currently contributing to the Trust.

Lifetimer - Past Contributors who have left employment at an Affiliated Employer and meet the criteria to qualify.  Lifetimers can continue to book holiday homes, paying an additional surcharge at the time of booking.  

Affiliated Employers - an organisation that has met the Trust criteria. Click here to view the criteria. 

Ballot - a random draw allocating homes during school holiday periods for those who apply. 

Pet Friendly Homes - holiday homes that accommodate pets. There are 14 homes where your pets can stay with you, located at Orewa, Whangarei, Ohope, Maraetai Beach, Acacia Bay, New Plymouth, Hastings, Paraparaumu, Wellington South, Hokitika, Kaikoura, Hanmer Springs, Dunedin St Kilda, and Cromwell.

Healthcare Assistance - financial assistance for healthcare expenses only available to current Contributors (Lifetimers are not eligible).

Marram Online

Q: What can I do when I login?

A: You can:

  • Update your profile
  • View current vacancies and make a booking
  • Enter a ballot request
  • Submit a healthcare request

Healthcare Requests

Q: How do I submit my healthcare request?

A: Click this link to be taken to the ‘How to’ guide.  You can post, email or submit via the website.

Q: Can I submit 2 requests at the same time with different bank account numbers?

A:  No, we can only process to 1 bank account per person when paying healthcare requests.

Q: Do my previous maximum healthcare benefit values apply if I have a gap in my employment and then re-sign up to Marram?

A: Yes. The next eligibility date for certain healthcare benefits will have been outlined on a previous remittance advice. The maximum values and eligibility dates will be carried forward in addition to the three month stand-down period. If you’re not sure, please contact us.

Q: Will my receipts be considered if they’re more than 12 months old?

A: No. You must apply for reimbursement within 12 months of the first treatment date. If we ask for any additional information, please send it to us within 12 months of the original treatment date to avoid disappointment.

Q: Can I submit a request as soon as I’ve filled in the application form?

A: No. There’s a three-month stand-down period from when we receive your first contribution.

Q: Can I send a Request to Marram as well as my health insurer?

A: Yes. Send your claim to your health insurer first. Once you've been reimbursed, send us your request, including your health insurer remittance advice. 

Please note: if you've been fully reimbursed by your health insurer, nothing further will be reimbursed by Marram.

Q: Can I apply for reimbursement of healthcare expenses for my dependent children?

A: Yes, up to their 18th birthday.


Q: If my orthodontic treatment is ongoing, and likely to take longer than three years, can I still be reimbursed for that period?

A: Please submit your receipts within 12 months of the first treatment date.  If you have a payment plan, please submit regular receipts for reimbursement so they are within 12 months of the payment being made.

Q: Can online purchases be reimbursed by Marram?

A: Only for glasses or contact lenses. You’ll need to send us documentation from your optometrist for the original consultation and details of the prescription. The online purchase also needs to detail the prescription and who it is for.

Holiday Homes

Q:  Can I book a home for my visitors/friends/family to stay in?

A:  No. You can only book if you or your partner will be staying.  If tenancy rules are broken you could be banned from future booking.

Q: Where are the pet-friendly homes located?

A: Orewa, Whangarei,  Ohope,  Maraetai Beach, Acacia Bay, New Plymouth, Hastings, Paraparaumu, Wellington South, Hokitika, Kaikoura, Hamner Springs, Dunedin St Kilda, and Cromwell.

Q: Do you allow Assistance Certified Animals in non Pet Friendly homes?

A:  Yes.  You’ll need to send us a copy of your animal certification before the booking can be made and you’ll need to contact Marram to make the booking.

Q: What is a serviced home?

A: These have linen provided and are cleaned at the end of your stay.

Q: What is a cleaned home?

A: Since the COVID pandemic, all homes are now thoroughly cleaned at the end of your stay. You’ll need to supply your own linen when staying in a clean only home.

Q: How many people does each holiday home sleep?

A: Most sleep four adults comfortably.  In most holiday homes there’s also a double sofa-bed. A sofa-bed isn’t a substitute for a normal bed so consider this if you have special sleeping requirements. Exceptions are:

  • Ohakune #1 and #2 sleep up to 10 
  • Ohakune #3 sleeps up to 8
  • Martinborough #1 sleeps 10
  • Martinborough #2 sleeps 8
  • Haruru Falls #3 and #4 each sleep up to 7
  • Taupo #2 only has one double bed
  • Wellington City Apartments:

3B and 3E sleep 2

3A sleeps 3

3C and 3G sleep up to 6

3D, 3F and 3I sleep up to 5

  • Hamilton sleeps 7
  • Dunedin Westgate sleeps 8
  • Dunedin Westgate – 3 bedroom unit sleeps 8
  • Dunedin Westgate – Studio unit sleeps 2

Q: What does the holiday home provide

A: All holiday homes are fully furnished. You need to bring sheets, pillow cases, towels, tea towels, toilet paper, soap and washing up liquid.  If you’re staying in a serviced home, the linen is also provided. Beds and pillows must be made up with your linen.

Q: What time can I arrive at the holiday home?

A: 2pm and check out time is 10.00am.



Q: Can I book two homes for the same date?

A: No. You can only book one holiday home at a time.

Q: What is the maximum number of days I can book for my holiday?

A: 14 days. We limit this to make sure everyone has an opportunity to book holidays.

Q: Can I change my booking once I have paid for it?

A: No. You can cancel and rebook but remember that cancellation fees will apply..

Q: I'm in the process of signing up, can I book a home?

A:  No, not until your first contribution has been received by us.

Q: Can I rent a Marram home for the time I’m renovating my house?

A: No – the Marram homes are purely for the use of holidaymakers.

Q: I’ve sold my house and have nowhere to live.  Can I rent a Marram home until I find somewhere?

A: No, the homes aren’t designed as temporary rental accommodation.  Only for holidays.

The Ballot

Q: What is a balloted holiday home?

A: You enter a ballot online.  These homes are put into a random draw made at specified times like  school holiday periods when demand is high. Refer to the Ballot Schedule for full details. 

Q: What rules govern the ballot process?

A: Ballot categories and the selection criteria that applies to each category can be found on our Ballot Rules.

Q: How do I enter a ballot request online?

A: Click on this link for guidelines

Marram Community Trust

Q: Where are the Marram offices located?

A: Ground Floor, 8 Lorne Street, Te Aro, Wellington 6140

Q: When did the Post Office Welfare Trust change its name to Marram Community Trust?

A: The Post Office Welfare Trust was incorporated under the Charitable Trusts Act 1957 on 11 September 1987. Our name was changed to Marram Community Trust on 23 December 2008.

Marram Community Trust remains a registered charitable trust and a not for profit organisation serving the needs of its community. This name change recognises that Marram now has 83 Affiliated Organisations as well as New Zealand Post within its community.


Q: What is the contribution?

A: Your contribution is a regular gift of money to fund the activities of the Trust. It’s used to provide you with all of Marram’s products and services. We have other funding sources too, like investment income and the holiday home rental income.

Q: What happens if I decide to stop my contributions, then change my mind and decide to sign up to Marram again?

A: If you have already signed up twice with the same employer, subsequent applications may be declined. If this is you, please contact us.

Q: What happens if I no longer work at an Affiliated Organisation?

A: Please let us know the last date of employment so we can amend your file. 

Q: What happens if I go on long-term leave?

A: You can make a lump sum payment before you go on leave to make sure you don’t miss a scheduled contribution.

If you contribute through a direct debit, you don’t have to do anything, your contributions will be deducted as usual.

Lifetime Status

Q: What is Lifetime Status?

A:  Lifetime Status is given when you’ve been employed by our Affiliated Organisations for at least 5 years but have now left,  and you made continuous contributions to Marram for the last 2 years of your employment.

Q: What are the perks of Lifetime Status?

A:  Enjoying the Marram holiday homes for life.  It’s our way of saying thank you.

Q:  How much does it cost?

A:  We ask that Lifetimers pay a surcharge for each booking made.  It’s either $10 a night, or weekly surcharges of:

  • $100 for Peak season
  • $35 for Shoulder season
  • $25 for Off peak season

Q: I left employment with an Affiliated Organisation. What happens to my future holiday home booking?

A: If you’re eligible for Lifetime Status, you can retain your bookings but pay the Lifetimer Surcharge.

If you’re not eligible for Lifetime, we’ll contact you to discuss your booking. If you’ve been made redundant, you may be able to retain your booking. Otherwise, we’ll have to cancel and give you a full refund.

Cancellation Fees

Q: Do cancellation fees apply to all cancelled bookings?

A: Yes. The following cancellation fees are automatically deducted from your booking refund. There’s no refund if the booking has started.

  • 3 weeks or more 10% 
  • 2 - 3 weeks 30% 
  • 1 - 2 weeks 40% 
  • Less than 1 week 60%

Promotions and special deals

Q: What is the Interislander & Rail Journeys Special Promotion?

A: This is a special offer for discounted travel on the Interislander, Northern Explorer, Coastal Pacific and Tranzalpine rail journeys. The offer is open to Marram Contributors and Lifetimers travelling between 1 February 2021 and 15 December 2021.

If you would like to take up their offier, please:

  • Make your reservations at
  • Select your mode of transport and complete your travel details. Insert the promo code XMAR1 when asked and this will apply the discount

All the normal fare conditions apply.

You can include your friends and family in your booking, but they must travel with you to be eligible for the discounted rate.

You’ll need to take your Marram ID with you when you travel. Contact us for this.  Please present it when you check in at the start of your journey.

Competition and Giveaways Terms and Conditions

  1. Open to current Marram Contributors and Lifetimers residing in New Zealand only.
  2. Open to anyone 18 and over
  3. Marram giveaways are not endorsed by Facebook or Instagram
  4. Marram reserves the right to end a giveaway campaign at any time
  5. Marram reserves the right to use any content provided throughout the campaign across all media channels
  6. Photos entered in a competition must be between 1MB and 5MB
  7. The Judges decision will be final.

Referral Promotion

A:   This is run four times a year between specific promoted dates. The promotion encourages employees who’re already part of the Marram Community, to refer their colleagues who aren't, and be rewarded with vouchers on offer for the promotion.

Terms & Conditions

  1. Both Referrer (Existing at Marram) and Referee (New at Marram) are eligible for a voucher of choice;
  2. Referee must have signed up within the specified referral period; 
  3. Both Referrer and Referee must advise which voucher they'd like within one month of receiving an email;
  4. The voucher is either $40 Z Gift Card or $40 Pak n Save Gift Card or $40 New World Gift Card or $50 Marram Holiday voucher.
  5. Referral applies to new sign-ups - not those who’re changing organisations or transferring within the same organisation;

To be eligible, the Referee must have contributions started by the end of the month following the promotion closing